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Zero Co - 71% of Customers Demand Personalisation.Here’s How Zero Co Nails It (and What You Can Learn)

Customers Demand Personalisation, Here’s How Zero Co Nails It

Zero Co, the Australian sustainable household brand, uses purchase history, website behaviour and email engagement to time refill reminders and tailor product recommendations. McKinsey research found 71% of consumers expect personalisation online and 76% are frustrated without it. Small businesses can apply the same principle using the purchase and engagement data they already collect. When […]

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How beauty giant MECCA increased loyalty, engagement and sales through data led personalisation

MECCA, the Australian beauty retailer, uses customer data to personalise every touchpoint: its Beauty Loop loyalty program tracks purchase history, browsing behaviour and product reviews, which feeds tailored product recommendations across its website, app and stores. Personalised email campaigns and data-informed store layouts follow the same principle. Small businesses can apply this using their own

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